BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20200915T220000Z
DTEND:20200915T233000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Webinar: Customer Experience for the New Normal
DESCRIPTION:**Please note\, this webinar will take place using the Zoom. Please be sure to have Zoom downloaded on your computer or mobile device prior to the meeting.**\n\n\n\nThe Chamber is hosting a webinar in partnership with the Small Business Development Center (SBDC) at El Camino College. We welcome Deborah Goldfarb's discussion on Customer Experience for the New Normal.\n\n\n\nThe discussion will include the following topics:\n\n	What is Customer Experience (CX)\n	Key elements of CX\n	CX's digital transformation\n	CX vs. Brand\n	Customer service and CX\n	What is Net Promoter Score (NPS)\n	Re-imagining CX post COVID-19
X-ALT-DESC;FMTTYPE=text/html:<span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">**Please note\, this webinar will take place using the Zoom. Please be sure to have Zoom downloaded on your computer or mobile device prior to the meeting.**<br />\n<br />\n<span style="white-space: pre-wrap\;">The Chamber is hosting a webinar in partnership with the Small Business Development Center (SBDC) at El Camino College. We welcome </span></span></span><span style="font-family: verdana\; font-size: 14px\; white-space: pre-wrap\;">Deborah Goldfarb&#39\;s discussion on </span><span style="font-size:14px\;"><span style="font-family:verdana\;">Customer Experience for the New Normal</span></span><span style="font-family: verdana\; font-size: 14px\; white-space: pre-wrap\;">.</span><br />\n<br />\n<span style="font-size:14px\;"><span style="font-family:verdana\;">The discussion will include the following topics:</span></span></span>\n<ul>\n	<li><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">What is Customer Experience (CX)</span></span></span></li>\n	<li><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">Key elements of CX</span></span></span></li>\n	<li><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">CX&#39\;s digital transformation</span></span></span></li>\n	<li><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">CX vs. Brand</span></span></span></li>\n	<li><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">Customer service and CX</span></span></span></li>\n	<li><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">What is Net Promoter Score (NPS)</span></span></span></li>\n	<li><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:verdana\;">Re-imagining CX post COVID-19</span></span></span></li>\n</ul>\n
LOCATION:A Zoom link will be provided prior to the webinar.
UID:e.1702.21974
SEQUENCE:3
DTSTAMP:20260407T224620Z
URL:https://members.bhcc2022.zanityusagolivetest.com/events/details/webinar-customer-experience-for-the-new-normal-21974
END:VEVENT

END:VCALENDAR